Creating a Network Packet Capture on the VOIP-500 or VOIP-600 Series IP phones

Creating a Network Packet Capture on the VOIP-500 or VOIP-600 Series IP phones

  I.        Pre-requisites

The VOIP-500 or VOIP-600 device must be running firmware version 1.0.3.2 or newer.



II.        Preparing To Capture

1.  Login to the web GUI of the VOIP-500 or VOIP-600 series call station using Firefox, or Microsoft Edge configured to operate in Internet Explorer Compatibility Mode.
2.  Expand the Maintenance section on the left hand navigation bar, and then Select the Logging section


3.  At the bottom of the page under the heading Specify packet capture options, enter a file name in the file name box.


4.  Mark the Start radio button.


5.  Before click the Apply button, be sure that every thing is place for the test scenario that is being captured as their is limited storage space.  For a test call have someone in place to press the button shortly after clicking Apply.


6.  Once the test is complete, click the Stop radio button, and then click the Apply button to stop the capture.


7.  Now click the Capture Download link.


7.  Once the download has finished, click the Capture Delete link, to clean up the space on the device.














III.        Command line via SSH or serial Connection

1.    Login to the VOIP-500/VOIP-600 Call Station console either by using a Serial cable or through SSH.
2.    Navigate to the /flash directory- root:/> cd /flash
3.    Run the command to start capturing packets- root:/flash> tcpdump -w call1.pcap
4.    Place the test call. End the call. OR Run the desired test for which the capture is required.
5.    Press ctrl-C key on the keyboard to stop the trace.
6.    Run command to view all the available packet captures- root:/flash>ls *.pcap

 -rw-r--r--    1 root     root       341634 May  5 14:19 call1.pcap

 Retrieve the files using the following FTP commands and email the call1.pcap, db.dat and phonemode files to Talkaphone support.

 root:/flash>ftpput <ftp server IP> -u username -ppassword call1.pcap call1.pcap