Troubleshooting calls using ETP-400/ETP-500 series and ETP-CDMA-V
Is the ETP-CDMA-V receiving power? There should be several lights on the front face of the unit, that has the RJ-11 connection if the device is receiving power.
If the power has been verified(multi-meter across the wires looking for 12vdc) but the unit is not powering on then verify the polarity of the power connections.
If it is still not powering on it will need to be replaced.
If the ETP-CDMA-v, displays a signal strength but they are unable to place calls:
Is dial tone heard when the button on the ETP-400/500 is pressed? Or can they check for dial tone with a buttsett basic analog phone?
If there is no dial tone, with but sett or basic phone, the ETP-GSM will need to be replaced.
If there is no dial tone with an ETP-400/500 they may need to check that the ETP-400/500 does not have an issue. Try it on another ETP-CDMA-V or land line.
If they have dial tone, what is heard when the call box dials, or they dial manually from a buttsett?
If there is a message from the cellular provided about charging the call then the ETP-CDMA-V isn't activated correctly. (this is currently no longer possible for new units, but may be possible for a replacement, If this has already been done through Verizion, connect a buttsett or standard telephone and Dial *228 to initiate/verify final activation of the device.
If the call goes through when dialing on a manual handset but not with an ETP-400/500, the callbox may need to be reprogrammed.
With an ETP-CDMA-V it is recommended in the manual that all programming of the ETP-400/ETP-500 should be completed on a land line. It is not possible to program an ETP-400/ETP-500 via an ETP-CDMA-V.
* 13 * number to dial *
* 14 * 1 *
* 18 * 5 *
* 24 * 0 * (i do not believe these are necessary and have never programmed them into a phone, but they will not hurt anything)
* 27 * 0 * (i do not believe these are necessary and have never programmed them into a phone, but they will not hurt anything)
* 55 *
* 56 *
* 101 * Absolutely required
* 103 * Absolutely required
IMPORTANT NOTE: For the ETP-CDMA-V Cellular Interface to comply with Enhanced 911 (E911)
requirements mandated by the Federal Communications Commission (FCC). A second antenna is required
IMPORTANT NOTE: Programming of the ETP-400/ETP-500 Series Phones cannot be done through a
remote call to the ETP-CDMA-V Cellular Interface. For programming, an ETP-400/ETP-500 Series Phone must
be connected directly to a standard analog phone line connection.
IMPORTANT NOTE: The built-in auto-dialer of the ETP-400/ETP-500 Series Phone cannot dial a secondary
number in round robin fashion when used in conjunction with the ETP-CDMA-V Cellular Interface.
IMPORTANT NOTE: All programming, diagnostics, and identification of the ETP-400/ETP-500 Series
Phones are accomplished through the transmitting and receiving of DTMF signals. Cellular
transmissions and cellular networks may interfere with and distort these tones. As a result of these
irregularities, model ETP-TAL Talk-A-Lert Polling may not function as intended and, therefore, may
not be appropriate in that application or environment; ETP-TAL Talk-A-Lert Base Station will not
function at all.
In any event, due to these irregularities, programming of the ETP-400.ETP-500 Series Phone should be done
on a land line (i.e., not through the ETP-CDMA-V Cellular Interface.
The playback of a recorded greeting at the proper time on an ETP-CDMA-V, can not be guaranteed, as various noises and interference present on the cellular network will often trigger the playback before the call is answered.