I have made several mistakes in programming my ETP Call Station and/or I don't know what has been programmed into my phone. Can I start over from the factory settings?

I have made several mistakes in programming my ETP Call Station and/or I don't know what has been programmed into my phone. Can I start over from the factory settings?

I have made several mistakes in programming my ETP Call Station and/or I don't know what has been programmed into my phone. Can I start over from the factory settings?

Answer:

There is no programming code that resets you phone to factory settings. You can perform a HARDWARE RESET.
  1. Disconnect the phone from the phone line. This ensures no power is connected to the phone.
  2. For indoor phones, remove the front panel by unscrewing the security screws using a #6 spanner or a #6 spanner key, or by simply removing the bolts depending on model. Outdoor phones either don’t require a spanner to disassemble or use a #10 spanner, depending on model.
  3. Remove the back box by using a nut driver or socket.
  4. Place the unit face down.
  5. On the circuit board are four pins, their location varies with model. Three of the pins are covered, only one pin is visible. If you locate the mounting screw at the top left of the circuit board and move to the right about one inch you will see these pins on most models.
  6. There are two jumpers in place on the pins. The pins are labeled “A” and “C”. One of the jumpers is only on a single pin. This is the “C” jumper. Remove this jumper.
  7. Place the removed jumper across both “C” pins. At this moment, all four pins are covered.
  8. Reconnect the phone line. Be careful not to touch any electronics inside the phone.
  9. Press the call button on the front of the phone. Wait approximately 10 seconds. You may here some sounds from the speaker after you depress the call button, this is normal. The EEPROM is now reset to factory settings.
  10. Disconnect the phone line. Remove the “C” jumper and return it to the way it was on just a single pin.
  11. Reassemble the back box and cover plate.
  12. You will have to reprogram the phone number(s) as well as any codes you programmed in the past.


If you need additional assistance, please email us at support@talkaphone.com or call 773-539-1100 and select Technical Support.

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