Unable Make Outside Call on AOR-5 or AOR-10 Series System.

Unable Make Outside Call on AOR-5 or AOR-10 Series System.

1. Is the outside line status light turning on? 
No:
Does the line have working Dial tone? If yes proceed to the next step.  If no , then address issue with the phone line first.

A. Check to make sure the phone line is connected to the PSTN terminals.          
     
B.  Complete the fault Detection Configuration for AOR-CSE Stations and PSTN Line again.
      Be sure the hook switch is either hung-up, or the disconnected from the main board, this is the purple and purple/white pair.

In the lower-right of the controller, there is an orange-red configuration button.
press and hold the orange-red button for three (3) seconds—the LED will flash rapidly. When the LED turns solid, release the orange-red button. You will hear a beep to confirm that configuration has been completed.



C.  Program the AOR-5/10 to use the outside line,  Go off hook, on a phone connected to SUBC-1, SUBC-2, or call in on the remote line.
You should hear 1 tone when the AOR-5/10 answers.   If this is not heard when calling in from the remote line double check the connection to the PSTN line terminals.  If no tone is heard from the sub command units then double check the connection to the respective SUBC-1 or SUBC-2 terminals.
Enter *31** for access to programming, wait for the single tone.
Enter *62* wait for the single tone in confirmation, then  hang-up

Try placing a phone call from one of the call stations again, is the status light for the outside line coming on? If no start at the beginning again.

If yes:
Was Dial tone heard from the call station?
If no, investigate issues with phone line.
If yes, and the call station doesn't dial, try reprogramming the call station.

If yes, and the call goes through then then the issue has been resolved.

    • Related Articles

    • Area of Rescue Command Unit Installation Guide for Model AOR-8 and Model AOR-16

      Important Notice THIS PRODUCT MUST BE INSTALLED IN ACCORDANCE WITH THE APPLICABLE INSTALLATION CODE BY A PERSON FAMILIAR WITH THE CONSTRUCTION AND OPERATION OF THE PRODUCT AND THE HAZARDS INVOLVED CE PRODUIT DOIT ÊTRE INSTALLÉ SELON LE CODE ...

    • Programming the AOR series, and Analog stations for Day/Night Mode

      Programming for an EC-8 or AOR   Call into the unit or go off hook on the local phone, be sure and select the correct bank if working with an AOR-16, AOR-14, or AOR-32, and what for three tones. Enter *31** to access programming,  wait for a single ...

    • Troubleshooting AOR Series Trouble Lights

      PURPOSE The purpose of this document is to explain the various reasons for trouble status Lights on the AOR series Command Unit. This includes the AOR-8, AOR-16, AOR-24, and AOR-32. The AOR command units will test the circuit integrity from the main ...

    • Configur AOR-IP-CSE Revision 2

      Download the configuration app and update from this article: AOR-IP-CSE Appilictaion download (Non Web Interface Version) 1. Launch the Talkaphone Programming software. 2. Select the device you wish to program. 3. Click the Connect button. 4. If you ...

    • My AOR is sounding alarms after I have connected the Call Stations, how do I fix?

      My AOR is sounding alarms after I have connected the Call Stations, how do I fix? Answer: Typically, this is because you have less than the total connections physically connected to the AOR and the dial next to the connections is not set properly. ...