Call Station Installation Guide for Model VOIP-500 and Model VOIP-600

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Overview and Intended Audience

Acronyms and Abbreviations Used In This Guide

Typographic Conventions

• Internet Explorer 8 or greater
  
• Firefox 3.5 or greater
  

Configuration Using the Web GUI

Configuration Using the Serial Console

1. Connect a straight-through serial cable (DB9 Male to DB9 Female) from the serial port on the phone to an available COM port on the PC, noting which port was utilized.
   
2. Open your preferred serial console application (e.g., HyperTerminal or TeraTerm) on the PC and specify the following settings in table below:
   
3. Once connected, you will be presented with the following prompt: root:/>
   
4. The /flash directory contains persistent files. It is highly recommended to switch to the /flash directory by entering the following command, and pressing Enter.
   
1. root:/> cd /flash
   
2. (Note the space between ‘cd’ and ‘/flash’)
   
5. Create a file where configuration parameters can be entered. For example, we create the config.txt file by entering the following command, and pressing Enter.
   
1. root:flash/> vi config.txt
   
2. (Note the space between ‘vi’ and ‘config.txt’)
   
6. While in the vi application, press i to force vi into “Insert Mode.”
   
7. The body of the config.txt file can now be created.
   
1. To set a new static IP address enter the following data shown below in the config.txt Settings table
   
8. Once the configuration options are entered, save the changes and exit vi by pressing Escape, then entering :wq
   
1. To exit without saving changes press Escape, then enter :q!
   
9. With the configuration file created, the final step is to apply these settings to the VOIP-500. Enter the following command, and press Enter.
   
1. root:flash/> configApp admin admin@123 config.txt
   
10. A reboot is required after serial console configuration. Enter the following command, and press Enter.
    
1. root:flash/> reboot
   

WEB GUI Layout (Overview):

When a config is being updated:
A successful config update:
A failed config update:

INSTALLATION

1. Unbox the VOIP-500/VOIP-600 and verify all components are accounted for. (See list above for parts included in box)
   
2. Remove the back box from the VOIP-500/VOIP-600 Series Phone assembly by unfastening the four (4), #6-32 nuts and washers.
   
3. Install the Ferrite Core as shown in Figure 1 below.
   
4. Provide network connectivity to the VOIP-500/VOIP-600 - For PCB (Printed Circuit Board) wiring details, refer to Figure 2 below.
   
1. The VOIP-500/VOIP-600 Series Phone is equipped with two (2) Ethernet ports. The WAN Ethernet (PoE) port should be used as the primary port for data communications. The WAN Ethernet port can be used to power the phone via an IEEE 802.3af, Class 3 compliant PoE supply.
   
2. The VOIP-500/VOIP-600 Series Phone has a layer 2 network switch port labeled LAN Ethernet which can provide network connectivity to an auxiliary device e.g. (IP Camera, Card Reader, etc). The LAN Ethernet port is a pass-through port and cannot be used to access the phone.
   
3. When installing the Network cable, it is essential to have a ferrite core (provided with the phone), installed on to the cable as close as possible to the connector. Make sure the network cable is passed twice through the ferrite core, forming a loop of not less than one (1) inch in diameter.
   
1. NOTE: A cable with a rating of Cat5e or higher with an RJ45 connector is typical for all network cables.
   
5. Connect any auxiliary Inputs or Outputs - see Figure 5 below.
6. If applicable, connect a Line Level Audio connector on the PCB as shown in the Figure 2 below, to the respective device on the other end, such as the WEBS^® paging amplifier, recording device, speaker, etc.
7. The faceplate of the phone must be connected to earth ground. Install a #10 ring terminal to the ground wire before connecting it to the earth ground terminal on the rear of the faceplate as shown in Figure 2 below.
8. Connect power to the VOIP-500/VOIP-600
   
1. PoE (Power Over Ethernet) - Connect the Ethernet cable (Power + Data) to the WAN Ethernet port on the PCB as shown in Figure 2 below.
2. Local Power
   
1. For 12 VDC power mode place the internal jumpers on the two outermost terminals as shown in Figure 3 below. Once the jumpers are correctly set, connect the power supply to the Power Supply Input using a two conductor, No. 24 to 12 AWG cable as shown in  Figure 4 below. For 12 VDC, ensure the Negative supply is connected to terminal A, and the Positive supply is connected to terminal B.
2. For 24 VDC/VAC power modes, place the internal jumper on the two innermost terminals as shown in Figure 3 below. Once the jumpers are correctly set, connect the power supply to the Power Supply Input using a two conductor, No. 24 to 12 AWG cable as shown in Figure 4 below. For 24 VDC/VAC, ensure the Positive supply is connected to terminal A, and the Negative supply is connected to terminal B.
9. After completing the field wiring installation, fasten the back box on to the faceplate with the six (6) hardware nuts and washers.
   
1. NOTE: It is the installer’s obligation to ensure that the wiring should pass through the cable entry hole at the bottom of the back box. Please exercise caution when reinstalling the back box and ensure that no cables are crushed during the process.
   
10. Replace the backbox onto the VOIP-500/VOIP-600 and Install the VOIP-500/VOIP-600 Series Call Station into its appropriate mount (e.g. ETP-SM, as shown in Figure 6 below), with the screws provided.

Auxiliary INPUT Connections	Connector Plug Pin Position
Aux. Input 1	Position 7 and 8
Aux. Input 2	Position 9 and 10
Aux. Input 3	Position 11 and 12
Auxiliary OUTPUT Connections	Connector Plug Pin Position
Aux. Output 1	Position 1 and 2
Aux. Output 2	Position 3 and 4
Aux. Output 3	Position 5 and 6

(Tap or Click the image for enlarged view)

Figure 6: Installation of VOIP-500/VOIP-600 Call Station. (Tap or Click the image for enlarged view)

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Operating the VOIP-500 / VOIP-600

REFERENCE ITEMS ARE FOUND IN THE APPENDIX

The phone takes approximately one minute to boot. While the first and second LED’s are flash, the unit is still booting (Refer to Figure 1 Front View). After all LED’s clear, wait for an additional twenty seconds before initiating a call.

• Push button is pressed
  
• Auxiliary Input is activated
  
• Handset goes off-hook (0BH device mode only)
  

• The VOIP-500 Series Phone may transmit its location by playing a recorded message (Refer to Played to Remote Side). If no such feature is enabled or when the voice message completes playing, the caller may talk and listen hands-free  without using any controls.
  
• The VOIP-500 Series Phone may transmit a voice message and request that the remote side user to press a specific key on the keypad of the remote side phone (Refer to Call Parameters: answer a call) to answer this call. Providing the incorrect key sequence within three attempts will terminate the call. Once the call is terminated, a new call is made to the next number on the list. On providing the correct key sequence, the VOIP-500 Series Phone may transmit its location by playing a recorded message (Refer to Played to Remote Side). If no such feature is enabled, the caller may talk and listen hands-free  without using any controls.
  

1. Call the VOIP-500 Series Phone.
   
2. Once the call is answered, enter the DTMF authentication code. The default DTMF authentication code is *4**.
   
3. To initiate voice message recording, press *91*<message num>* where message num is from 0-5. The voice message programmed for message num 0 is used for the “Key Press to Answer” feature.
   
4. After the single beep, begin recording the voice message.
   
5. Press any key to stop the voice recording.
   

1. Call the VOIP-500 Series Phone.
   
2. Once the call is answered, enter the DTMF authentication code. The default DTMF authentication code is *4**.
   
3. To initiate voice message previewing, press *92*<message num>* where message num is from 0-5. The voice message programmed for message num 0 is used for the “Key Press to Answer” feature.
   
4. After the single beep, the voice message will begin playing.
   
5. Press any key to stop the preview.
   

1. One beep is played after successful translation of local/remote key codes. For example, to activate Auxiliary Output #1 the local key code is 123. When the User presses 123, the phone plays a single beep on the built-in speaker or handset before activating Auxiliary Output #1. Similarly, when the remote side enters the correct code the remote user hears a single beep before the phone performs the requested operation.
   
2. Two beeps are played indicating an incorrect key code. For example, to activate an Auxiliary Output #1 the local key code is 123. If the User presses 124 the phone plays two beeps. Similarly, when the remote side enters the incorrect code the remote user hears a double beep indicating an error.
   
3. Three beeps are played to the remote side in a case where DTMF authentication is required for a particular operation. For example, key code 123 requires DTMF authentication to activate Auxiliary Output #1. After pressing 123 the phone plays three beeps to the remote side indicating DTMF authentication is required in order to perform the requested operation.
   

1. Disable the speaker (Refer to Audio Settings: Enable or disable the Speaker and/or Microphone) and enable the auto answer mode of operation.
   
2. Place an incoming call to the VOIP-500 Series Phone. The phone will answer the call silently. The remote phone can be used to monitor the nearby situation without any audible or visual indication on the phone.
   

1. Connect a computer to the phone in question using a serial port and serial console.
   
2. Open HyperTerminal or similar console application on the connected computer.
   
3. At the command prompt, enter the ifconfig command. The IP address of the phone will be displayed.
   
4. Using the WEB GUI, The IP Address field will display the IP Address of the phone. (SEE Network Setting in Appendix)
   

• Check the Registration status with the WEBS Contact® server.
  
• If the status is Unregistered then you will need to contact the Administrator of the WEBS Contact® server in order to re-register the phone for paging requests.
  
• If the status is registered at <WEBS Contact® server> then refer to Section Phone Settings.
  
• Check whether Phone Mode has priority over Paging Mode or Paging Mode has priority over Phone Mode.
  
• If Phone Mode has priority over Paging Mode, then check for any phone activity – Is the phone dialing? Is the handset off-hook? In order to receive pages, the phone should be idle.
  

APPENDIX

Network Requirements

• IPv4 enabled
  
• Allow the following protocols:
  
• SIP
  
• RTP
  
• HTTP/HTTPS
  
• SMTP
  
• Routed network
  
• DHCP Server (Optional)
  

• SIP Proxy/Registrar
  
• SIP end points
  
• Layer-2 Switch
  
• WEBS Contact Server
  
• 
  

1. Authenticate using key sequence *4*<authentication code>*. Successful authentication is indicated by a single beep. This step is required only when DTMF authentication is enabled for volume adjustments (Refer to 4.8 Authentication: enable/disable the DTMF authentication)
   
2. Dial the key sequence *31*8*. This sets the volume level of the speaker to 8. Successful operation is indicated by a single beep.
   

NOTE: Where X in the model number in the table below represents for the 5 for the VOIP-500 and the 6 for the VOIP-600.

IF there is a specific model that does not cover both models it will be specified.

For example, a VOIP-X00H can be either the VOIP-500H or VOIP-600H.

Model Number	Device Mode	Number of Buttons	Handset	Hands-free Speaker/Microphone	Keypad
VOIP-X00HNS	0BH	0	Yes	No	No
VOIP-X00KHNS	0BKH	0	Yes	No	Yes
VOIP-X00H	1BH	1	Yes	No	No
VOIP-X00	1BS	1	No	Yes	No
VOIP-X00H2	1BSH	1	Yes	Yes	No
VOIP-X00KS	1BSK	1	No	Yes	Yes
VOIP-X00KSH2	1BSKH	1	Yes	Yes	Yes
VOIP-X00KSH	1BKH	1	Yes	No	Yes
VOIP-X00DH	2BH	2	Yes	No	No
VOIP-X00D	2BS	2	No	Yes	No
VOIP-X00DH2	2BSH	2	Yes	Yes	No
VOIP-X00K	2BSK	2	No	Yes	Yes
VOIP-X00KH2	SBSKH	2	Yes	Yes	Yes
VOIP-X00KH	2BKH	2	Yes	No	Yes
VOIP-X00-OEM	4BSKH	4	Yes	Yes	Yes
WEBS-CM-2	0BS	0	No	Yes (Speaker Only)	No

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DETAILED WEB GUI Screen Layouts

TAP or CLICK on the images to see a larger version

WEB Application Menu (Left Navigation)

This section provides a preview of the phone’s Web Menu hierarchy/organization.

HOME

The Home page displays phone information and contact information for Talkaphone.

Field Name	Description
Device Mode	This indicates the type of device. For example, 2BHSK indicates a device having two buttons, a handset, a keypad, and a speaker. Refer to VOIP-500 and VOIP-600 Device Modes for details on other device modes.
Firmware Version	Indicates the version of the call station's firmware.
Bootloader Version
MAC Address

If you need additional assistance, please call 773-539-1100 and select Technical Support option. You can also email us at support@talkaphone.com.