General Maintenance of Talkaphone Products - ETP-110, ETP-500, VOIP-500, and VOIP-600 Series

General Maintenance of Talkaphone Products - ETP-110, ETP-500, VOIP-500, and VOIP-600 Series

General Maintenance of Talkaphone Products - ETP-110, ETP-20 ETP-500, ETP-520, AOR-CSE, VOIP-500, and VOIP-600, VOIP-200, VOIP-220 Series and The AOR-IP-CSE

Information:

DAILY:  Verify connectivity.
  • Confirm connectivity of unit automatically using ETP-TAL or VOIP-TAL software.  Unit connectivity can also be confirmed manually by pushing the button on the unit or by calling into the unit.
WEEKLY/BIWEEKLY (Depending on humidity, contaminant, and vandalism levels.) :  Perform visual and functional test.
  • Press button to activate unit.
  • LED should light to indicate CALLING.
  • Blue light should flash (if connected, e.g. in a wall mount or tower).
  • Voice message should play (if programmed to do so).
  • LED should light to indicate ANSWERED.
  • Sound quality during conversation should be clear in both directions.
  • After the remote attendant (answering party) terminates the call, the call station should automatically hang-up (may take up to 30 seconds depending on programming) and the call station should return to its normal state.
  • After the call station hangs up, the blue light should stop flashing.  Check that the blue light is brightly and solidly lit.
  • Check stainless steel and painted surfaces for discoloration, residue build-up, and scratches.  See Sections (2) and (3) below for further details.
MONTHLY:  Perform functional test of mass notification feature(s) (if configured and supported).
  • Prepare test mass notification to be distributed to the appropriate devices.
  • Initiate and send mass notification.
  • Check audio volume and intelligibility at the physical location of the device.  Make any necessary adjustments.
QUARTERLY/BIANNUALLY - BASIC:  Perform detailed inspection of phones and mounts.
  • Verify weep hole on bottom of wall/pole mounted enclosures are clear for water drainage.
  • Verify bottom of free-standing towers and pedestals have an unobstructed air gap for airflow and water drainage.
  • Tighten any loose fasteners (e.g., faceplates, cameras, solar mounts, brackets, blue lights, etc.).
  • Clean clear polycarbonate blue light housing with mild soap and water.  Applies to models such as ETP-WM, ETP-WM/E, ETP-WMS, ETP-WMSE, ETP-MT/R, WEBS-WM, and WEBS-MT/R.
  • Clean solar panels, if applicable, with mild soap and water to ensure efficiency.
QUARTERLY/BIANNUALLY - ADVANCED:  Perform detailed inspection of phones and mounts.
IMPORTANT NOTE:   These tasks are optional if functional test and surface inspection reveal no concerns.  If performed properly by a technician, they can extend the life of the unit.
  • Remove phone from enclosure.
  • Remove back box from phone.
  • Check microphone for damage, obstructions, and infestation.
  • Check speaker for damage, obstructions, and infestation.
  • Check that all electrical and phone connections are secure and clean.
  • Clean any corroded connections and coat with dielectric gel or replace components.
  • Check that gaskets are clean and still compress (stains indicate leaking—please replace).
  • Contact Talk-A-Phone Co. to order replacement parts or to repair/replace your phone.
ANNUALLY:    Perform battery maintenance and environmental inspection for systems with batteries and/or wireless devices.
  • Replace Real-Time Clock (RTC) battery on VOIP-500/VOIP-600 Series IP Call Stations, WEBS-CM-2 units, WEBS-PA-1 units, and WEBS-PA-2IP units.  These models utilize a standard commercially available CR2032 battery.
  • Power Charging Systems (PCS) and Solar Systems are designed so that batteries will last, on average, two (2) years.  If installation conditions require a deep-discharge, the batteries may not last as long.  Replacement batteries are available as Talkaphone P/N 68594.
  • Inspect solar and wireless installations requiring line-of-sight to ensure no plant growth, construction, or other obstructions block the solar panels or pathways between the remote and base wireless units.
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If you need additional assistance, please email us at support@talkaphone.com or call 773-539-1100 and select Technical Support.