General Maintenance of Talkaphone Products - ETP-110, ETP-500, VOIP-500, and VOIP-600 Series
General Maintenance of Talkaphone Products - ETP-110, ETP-500, VOIP-500, and VOIP-600 Series
DAILY: Verify connectivity.
- Confirm connectivity of unit automatically using ETP-TAL or VOIP-TAL software. Unit connectivity can also be confirmed manually by pushing the button on the unit or by calling into the unit.
WEEKLY/BIWEEKLY (Depending on humidity, contaminant, and vandalism levels.) : Perform visual and functional test.
- Press button to activate unit.
- LED should light to indicate CALLING.
- Blue light should flash (if connected, e.g. in a wall mount or tower).
- Voice message should play (if programmed to do so).
- LED should light to indicate ANSWERED.
- Sound quality during conversation should be clear in both directions.
- After the remote attendant (answering party) terminates the call, the call station should automatically hang-up (may take up to 30 seconds depending on programming) and the call station should return to its normal state.
- After the call station hangs up, the blue light should stop flashing. Check that the blue light is brightly and solidly lit.
- Check stainless steel and painted surfaces for discoloration, residue build-up, and scratches. See Sections (2) and (3) below for further details.
MONTHLY: Perform functional
test of mass notification feature(s) (if configured and supported).
- Prepare test mass notification to be distributed to the appropriate devices.
- Initiate and send mass notification.
- Check audio volume and intelligibility at the physical location of the device. Make any necessary adjustments.
QUARTERLY/BIANNUALLY - BASIC: Perform detailed inspection of phones and mounts.
- Verify weep hole on bottom of wall/pole mounted enclosures are clear for water drainage.
- Verify bottom of free-standing towers and pedestals have an unobstructed air gap for airflow and water drainage.
- Tighten any loose fasteners (e.g., faceplates, cameras, solar mounts, brackets, blue lights, etc.).
- Clean clear polycarbonate blue light housing with mild soap and water. Applies to models such as ETP-WM, ETP-WM/E, ETP-WMS, ETP-WMSE, ETP-MT/R, WEBS-WM, and WEBS-MT/R.
- Clean solar panels, if applicable, with mild soap and water to ensure efficiency.
QUARTERLY/BIANNUALLY - ADVANCED: Perform detailed inspection of phones and mounts.
IMPORTANT NOTE: These tasks are optional if functional test and surface inspection reveal no concerns. If performed properly by a technician, they can extend the life of the unit.
- Remove phone from enclosure.
- Remove back box from phone.
- Check microphone for damage, obstructions, and infestation.
- Check speaker for damage, obstructions, and infestation.
- Check that all electrical and phone connections are secure and clean.
- Clean any corroded connections and coat with dielectric gel or replace components.
- Check that gaskets are clean and still compress (stains indicate leaking—please replace).
- Contact Talk-A-Phone Co. to order replacement parts or to repair/replace your phone.
ANNUALLY: Perform battery maintenance and
environmental inspection for systems with batteries and/or wireless devices.
- Replace Real-Time Clock (RTC) battery on VOIP-500/VOIP-600 Series IP Call Stations, WEBS-CM-2 units, WEBS-PA-1 units, and WEBS-PA-2IP units. These models utilize a standard commercially available CR2032 battery.
- Power Charging Systems (PCS) and Solar Systems are designed so that batteries will last, on average, two (2) years. If installation conditions require a deep-discharge, the batteries may not last as long. Replacement batteries are available as Talkaphone P/N 68594.
- Inspect solar and wireless installations requiring line-of-sight to ensure no plant growth, construction, or other obstructions block the solar panels or pathways between the remote and base wireless units.
If you need additional assistance, please email us at support@talkaphone.com or call 773-539-1100 and select Technical Support.