Basic Troubleshooting
Unable to program an ETP-400, ETP-500, or ETP-520 when connected to an ETP-CI-4G-V or ETP-CI-4G-GSM
Accessing configuration Configuration of the ETP-CI-4G-V or ETP-CI-4G-GSM is available via communications with the CONFIG USB connection. Configuration can be accomplished by connecting a terminal device (e.g. laptop or desktop computer running a ...
VOIP-200X3 flush mount back box template and DWG
Attached are the printable template for the cutout for a VOIP-200X3 series with camera, and the CAD file in DWG for the same back box.
Troubleshooting AOR Series Trouble Lights
PURPOSE The purpose of this document is to explain the various reasons for trouble status Lights on the AOR series Command Unit. This includes the AOR-8, AOR-16, AOR-24, and AOR-32. The AOR command units will test the circuit integrity from the main ...
VOIP-500/VOIP-600 series integration with InformaCast using SLP
Make sure that the InformaCast environment is setup per Singlewire's instructions and that the multicast functionality has been verified. With a VOIP-500, VOIP-600, WEBS-PA1, or WEBS-PA-2IP running firmware 1.0.2.8 or later apply ...
How to do a packet capture on the VOIP-500/VOIP-600 Series IP Call Stations using tcpdump?
1. Login to the VOIP-500/VOIP-600 Call Station console either by using a Serial cable or through SSH. 2. Navigate to the /flash directory- root:/> cd /flash 3. Run the command to start capturing packets- root:/flash> tcpdump -w call1.pcap ...
Default IP address of the network camera in the IP Call Stations and connection information
The IP Call Stations and the IP camera are two separate network entities inside the same enclosure . Each of them need an individual power source and a dedicated network connection to operate. Please find attached a link to the manual for the ...
PS-15 solar controller DIP switch settings.
For the DIP switch settings of the PS-15 Solar controller with DIP switches 1 Off 2 Off 3 On 4 Off 5 On 6 Off 7 Off 8 Off On older models there is a single dial that should be set to 2
ETP-CDMA-V Troubleshooting
Troubleshooting calls using ETP-400/ETP-500 series and ETP-CDMA-V Is the ETP-CDMA-V receiving power? There should be several lights on the front face of the unit, that has the RJ-11 connection if the device is receiving power. If the power has been ...
My AOR is sounding alarms after I have connected the Call Stations, how do I fix?
My AOR is sounding alarms after I have connected the Call Stations, how do I fix? Answer: Typically, this is because you have less than the total connections physically connected to the AOR and the dial next to the connections is not set properly. ...
I can hear the guard, but the guard cannot hear me using the ETP (Analog) Call Stations
I can hear the guard, but the guard cannot hear me using the ETP (Analog) Call Stations Possible Resolutions: The phone is on a PBX but is not programmed properly. The phone is on a PBX "ring-down" line that does not meet the power requirements (see ...
Unable to access the VOIP Call Station Web GUI Application
Unable to access the VOIP Call Station Web GUI Application Possible Resolutions: The IP address being used in the Web browser is incorrect. Connect the serial console and check the phone’s IP address via the ‘ifconfig’ command. IP address of the ...
My ETP Call Station does not hang up.
My ETP Call Station does not hang up. Possible Resolutions: The phone is on a PBX but is not programmed properly (see PBX/Timing Configuration Codes, p.9). Your phone is on a PBX that doesn't provide a) a hang-up pulse and b) produces a re-order tone ...
Popular Articles
Programming the AOR series, and Analog stations for Day/Night Mode
Programming for an EC-8 or AOR Call into the unit or go off hook on the local phone, be sure and select the correct bank if working with an AOR-16, AOR-14, or AOR-32, and what for three tones. Enter *31** to access programming, wait for a single ...
BASIC Programming of Analog (ETP) Call Stations
What is the BASIC programming codes for the analog (ETP) devices? Resolution: What you will need: Analog telephone or test-set to dial in access to the ETP device The BASIC of QUICK programming for analog ETP devices is as follows: Default ...
What is the SIM Card Size for ETP-GSM (AT&T)
What type of SIM card does the ETP-GSM use for AT&T? ETP-GSM Answer: ETP-GSM uses the STANDARD SIM Card. SIM Card Sizes If you need additional assistance, please email us at support@talkaphone.com or call 773-539-1100 and select Technical Support.
Front status (CALLING and ANSWERED) LED's on VOIP Call Station Flashing
If the front LED's are continuously flashing on a VOIP-500/600 it means the device cannot register to a SIP server, firmware upgrade is in progress OR the device is in a constant reboot cycle due to not being able to obtain a DHCP IP address. ...
ETP-EL Blue Light flashes when not in a call
Issue: ETP-EL Blue Light flashes when not in a call Environment: ETP Towers that have a Blue Light on/in them. Resolution: Disconnect the ORANGE/BLACK from the call station, if flashing stops, possible issue with the call station. If the flashing ...